THE NETHERLANDS: €4.95 EUR for any orders under €50 EUR, Free standard shipping on orders over €50 EUR, expedited shipping options will be shown at checkout.

We take pride in our shipping speed. 90% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.

During peak sale season, restocks, and new drops the delivery of your package(s) may take a little longer. Thank you for your patience.

Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.

If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order.

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please give the tracking number 24-48 hours to update. 

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please give the tracking number 24-48 hours to update. 

Please note: The cut-off time for same day shipping is 2PM Eastern Time. Any orders placed after that time will be shipped the following business day.

If for any reason you did not want your package or were not satisfied with the shipment, you do have the option of refusing the package which you can reach out to the carrier directly and refuse delivery. Once the package has reached our facility we will be able to issue a refund for the order

Keep in mind that the shipping fee would not be included in the refund of the order when packages are refused.

We mainly use POSTNL and DHL for domestic shipments and offer a few options for international customers which can all be seen when choosing your shipping option at checkout.

Yes, we do have a fraud protection system in place and information is secured with shopify security systems. 

We accept all major credit cards, iDeal, and Shop Pay Installments. 

This is a common issue that happens to many customers. If you did not get an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card. 

For your order to go through, you must provide us with the zip code of where you receive your credit card statements. If you supply the wrong zip code, your order will not go through.

If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.

Although we wish we could accommodate all changes, we fulfill orders very quickly!

This includes the following:

• Changing an Address
• Changing an Item
• Adding or Removing Items
• Switching Shipping Methods

Once your order has been confirmed, it’s not possible for you, or us, to change it. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, feel free to contact us immediately and we will happily cancel your order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

Unfortunately once an order has been placed we would not be able to make changes on the order. But customers can reach out directly to the carrier and potentially have the package redirected to a new address or held at a postal location. If the package were to be returned back to our facility we are able to offer a reshipment, refund, or store credit once the package has been returned.

We would not be liable for any misdeliveries, if the package was marked delivered we would not issue a refund for that order.

We accept returns and exchanges on all orders as long as the item is Unworn, Unwashed, and Free Of Blemishes within 14 days of receiving the item. Washed items and or damaged items are not eligible for returns/exchanges. Unfortunately, we do not accept returns on any form of socks and undergarments due to hygienic reasons. 

Returns can be refunded back to the original payment method (with a handling fee) or come in the form of store credit (Free). We reserve the right to adjust returns if original items are not received in new condition. If items are not in stock at the time we receive your item, you will be receiving store credit for it. 

At this time, we do not offer free return shipping for international orders or refunds on customs or duties.

We accept returns and exchanges on all orders as long as the item is Unworn, Unwashed, and Free Of Blemishes within 14 days of receiving the item. Washed items and or damaged items are not eligible for returns/exchanges. Unfortunately, we do not accept returns on any form of socks and undergarments due to hygienic reasons. 

Returns can be refunded back to the original payment method (with a handling fee) or come in the form of store credit (Free). We reserve the right to adjust returns if original items are not received in new condition. If items are not in stock at the time we receive your item, you will be receiving store credit for it. 

At this time, we do not offer free return shipping for international orders or refunds on customs or duties.

In most cases they will be processed within 2-7 business days from the delivery date to our facility. Once it has been processed you would receive a confirmation email confirming your return/exchange.

We will cover costs for the return shipping and provide a label for all EU exchanges and store credit only. Returns can be refunded back to the original payment method (with a handling fee). At this time, we do not offer free return shipping for international orders or refunds on customs or duties

We are sorry to hear this. Customer satisfaction is our biggest priority. Please reach out to our support team newmotionclothing@gmail.com with your order number and a photo of the item you have received showing the issue so that we can further assist you! 

If you have any questions about your order, please feel free to email us newmotionclothing@gmail.com. We are open Mon-Fri from 9am to 5pm CET. 

We are open Monday-Friday 9am - 5pm CET excluding holidays and weekends. 

We respond to e-mails as quickly as we can however during high volume launches/sales please expect to hear back within 24-48 hours. We do not respond back to e-mails over the weekend. If you need immediate assistance please call us during our business hours we are open Mon-Fri from 9am to 5pm CET. 

If you have received a notification that your order has been delivered and were not able to find your package we do recommend allowing 24 hours to pass after the delivery notification as some carriers can deliver the package at a later time.

If you still have not received the package after that time please reach out to our support team by emailing us at newmotionclothing@gmail.com as we can start a an investigation with the carrier.

We would not be liable for orders that have been marked delivered and not received. Customers would not be entitled to a refund unless carrier has provided notice of the package being lost or misdelivered.

Different products have different sizing in regard to the fitting requirement. On most of our items we usually state in the product description how the items fit.

Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We've even had some products sell out in less than 10 minutes! While certain products are very exclusive and only released once, most of our items are restocked regularly.

To be notified when a product is restocked:

- Select the item and size that you want

- Click the 'EMAIL ME WHEN AVAILABLE' tab

- Input your email

- As soon as the item is restocked online, you will receive an email message 

Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on. 

We typically restock items within 60-90 days from the last launch or restock of the item. Some items can restock more quickly depending on the demand, but can also take longer if the demand is not high. If the item has a price that is colored red (Sale item) it typically means that it is discontinued and will unfortunately not be coming back in stock.

For most of our products we do recommend washing with cold water on gentle setting if using a machine washer and hang drying for the best outcome, we would not recommend using a dryer as they might create premature wear or shrinkage of the products. Some products can shrink more considerably than others depending on the materials used, for example a 100% cotton item is going to have a tendency to shrink more than a 100% polyester. Items that have been washed are not eligible for returns or exchanges.